About the position
Mission Overview
Keystone Solutions is seeking an IT Care Agent for a consultancy mission at a client site. As a consultant, you will be the visible and trusted point of contact for employees, helping them with technical issues and enhancing their day-to-day work experience.
What You Will Do
- Be the go-to IT contact for colleagues across the organisation.
- Provide support for PCs, mobile devices, Microsoft 365, and meeting room technologies.
- Assist colleagues both remotely and on-site, directly on the office floor.
- Prepare and set up IT equipment for new joiners and support their onboarding experience.
- Manage incidents and service requests while ensuring a high-quality user experience.
- Work closely with Infrastructure and other IT teams to resolve issues and improve services.
- Contribute to knowledge sharing, documentation, and continuous improvement initiatives.
Your Profile
We are looking for someone who enjoys solving problems, helping people, and continuously learning. You should have:
- A Bachelor's degree in IT or equivalent experience.
- At least 3 years of previous experience in an IT Support or Service Desk role.
- Comfort with Windows, Microsoft 365, and mobile devices.
- Knowledge of Active Directory, Entra, Exchange Online, ITIL (or eagerness to learn).
- Fluency in Dutch, with a very good command of French and English.
- A customer-oriented approach, with a talent for explaining technical concepts clearly.
- Proactivity, solution-driven mindset, and comfort in a collaborative environment.
Why Join Keystone Solutions
As a consultant with Keystone Solutions, you will experience:
- Consultancy Nature: Focus on on-site work and embodying the consultant identity.
- Dynamic Projects: Engage with diverse challenges across various client environments.
- Turbo-Charged Learning: Benefit from professional development and broad learning experiences.
- Skyrocketing Ambition: Enjoy a commitment to career growth within our framework.
- Values: Being a
Duration: As soon as possible - 31/12/2026 3 months • (full time)
Skills required
- ITILIntermediate
- ITSMIntermediate · used this year
- Mobile devices, Tablets on IOS and android o Printers (Canon + uniflow)Intermediate · used this year
- Network (VLAN, Wifi, ...)Intermediate · used this year
- Office 365Intermediate · used this year
- WindowsIntermediate · used this year
Language requirements
- DutchFull professional proficiency
- EnglishFull professional proficiency
- FrenchFull professional proficiency