About the position
Expert Digital Business Analyst – Transversal Consultancy Mission
Keystone Solutions is looking for an experienced Expert Digital Business Analyst to join a consultancy mission at a client site in Brussels. As a Keystone Solutions consultant, you will represent Keystone Solutions while working within the client environment, contributing to strategic and digital initiatives for business customers and users. The working model is 50% on site and 50% homeworking.
Mission Overview
The mission is to drive the development and continuous optimization of the client's digital channels for business customers and users. By combining business analysis, product discovery and data-driven decision-making, you will help identify customer and business needs, validate opportunities, define valuable solutions and ensure successful delivery.
We are specifically looking for an experienced Transversal Business Analyst who can take ownership of initiatives and business opportunities spanning multiple products, processes, domains or teams that cannot be managed within the boundaries of a single squad or cluster. Strong stakeholder and project coordination skills are required to drive alignment, structure and delivery across complex environments, including interaction with key control functions such as Compliance, Legal and Risk.
You will operate across organizational boundaries, bring the right stakeholders together and create clarity in complex or initially ambiguous environments. You will connect strategic objectives, customer needs, business processes and delivery considerations, turning transversal challenges into a clear scope, aligned approach and actionable roadmap.
Experience in digital client onboarding, KYC and related regulatory processes within a professional banking environment is considered a strong asset.
Key Responsibilities
Under Keystone Solutions' consultancy model, you will:
- Take end-to-end ownership of transversal initiatives, from initial framing and stakeholder alignment through analysis, decision-making and delivery follow-up.
- Lead the discovery and assessment of new business ideas and opportunities before they become formal initiatives, including clarifying the problem or opportunity, exploring possible approaches, assessing customer and business value, identifying dependencies and preparing recommendations for decision-making.
- Structure complex and ambiguous topics by defining scope, objectives, expected outcomes, governance, stakeholders, dependencies and the high-level delivery approach.
- Coordinate across multiple business and delivery domains, ensuring different perspectives, requirements and constraints are understood and incorporated into a coherent solution.
- Build and maintain strong stakeholder alignment across squads, clusters, business domains, product management, process teams, IT and other relevant partners.
- Identify, evaluate and recommend feasible solution options, balancing customer value, business impact, strategic alignment, cost, risk, operational impact and implementation constraints.
- Translate transversal business needs into clear capabilities, requirements and deliverables while ensuring detailed feature ownership remains embedded within the responsible squads or product teams.
- Prepare decision-making material and recommendations for senior stakeholders and governance bodies, including opportunity assessments, business cases, impact analyses, roadmaps and implementation scenarios.
- Actively manage cross-team dependencies, risks and open decisions, escalating where necessary and ensuring sufficient ownership across the teams involved.
- Support squads or clusters by exception when an initiative requires temporary transversal coordination or additional ownership because of complexity, dependencies or capacity constraints.
- Lead product discovery and business analysis activities, including customer journey mapping, opportunity assessment, concept validation, MVP definition, mock-ups, business-case preparation and decision-making material.
- Support implementation and adoption by clarifying business requirements, facilitating alignment during delivery and testing, and coordinating the resolution of transversal business issues.
Preferred Qualifications and Competencies
- Transversal ownership: Proven ability to take end-to-end ownership of complex initiatives involving multiple teams, domains and stakeholders.
- Strategic and conceptual thinking: Ability to connect strategic objectives with customer needs, business processes and delivery realities, translating complex topics into clear choices and actionable recommendations.
- Discovery and opportunity assessment: Experience exploring business ideas, structuring ambiguous opportunities and developing fact-based recommendations before formal project initiation.
- Stakeholder leadership: Strong facilitation, communication, negotiation and influencing skills, with the ability to build alignment across stakeholders with different priorities.
- Agile and adaptive mindset: Ability to work iteratively, adjust the approach as new insights emerge and bridge business needs with tangible customer value.
- Data-driven approach: Strong analytical skills and the ability to use qualitative and quantitative insights to assess opportunities, compare options and support decision-making.
- Autonomy and initiative: Proactive and self-directed, comfortable creating structure and momentum in topics where the scope, governance or solution is not yet fully defined.
Mandatory Business Experience
- Demonstrated experience leading complex, cross-functional or cross-domain initiatives.
- Experience working with multiple teams and senior stakeholders in a complex organization.
- Experience structuring ambiguous business problems and translating them into clear scopes, recommendations and delivery approaches.
- Ability to coordinate dependencies and create alignment without direct hierarchical authority.
- Experience managing digital initiatives, including planning, execution, monitoring and closure to ensure they meet business objectives and deadlines.
- Ability to run productive meetings, facilitate workshops and work collaboratively across organizational boundaries.
Preferable Business Experience
- Experience with enterprise-wide digital capabilities, shared services or transversal business processes.
- Experience in early-stage discovery, opportunity assessment or strategic business analysis.
- Broad understanding of financial-services products, processes and digital ecosystems.
- Experience with concept design, customer or user testing and innovation.
- Proficiency in using data insights to support business decisions and optimize digital channels.
Key Soft Skills
- Able to navigate complexity and ambiguity and bring structure to unclear topics.
- Strong connector who can bridge business, process, customer and technology perspectives.
- Able to influence, negotiate and create alignment without formal authority.
- Comfortable challenging assumptions and making fact-based recommendations.
- Able to move between strategic framing and practical delivery coordination.
- Analytical, conceptual and critical thinker with a pragmatic, solution-oriented mindset.
- Excellent written and verbal communication skills.
- Autonomous, proactive, quality-minded and results-oriented.
- Client and user focused, with an iterative and adaptive way of working.
Language, Education and Certification Requirements
- English proficiency is a must, complemented by excellent knowledge of at least Dutch or French.
- Master's degree.
- Certifications linked to Business Analysis, workshop facilitation, innovation, design thinking, etc. are a plus.
Travel and Working Model
- Limited need for international travel.
- Limited need for travel inside Belgium.
- 50% on site and 50% homeworking.
The Keystone Solutions Advantage
This is a consultancy opportunity where you are hired by Keystone Solutions and represent us on a client project. The consultant identity means working close to the client's teams while benefiting from the broader Keystone Solutions framework. Dynamic projects expose you to diverse challenges and client environments, creating turbo-charged learning through broad professional experiences. Our approach supports skyrocketing ambition and continued career growth across the consultancy journey. Being a K-Stone means bringing Keystone Solutions' core values to every engagement while delivering quality, initiative and meaningful client impact.