About the position
Mission Overview
Keystone Solutions is seeking a dedicated consultant to provide first-line support for ICT services at a client site. This consultancy mission will involve working directly with users to resolve their technical issues and ensure smooth operations.
Key Responsibilities
- Manage incoming tickets via phone or the GLPI ticketing system.
- Assist users with common incidents related to office applications and network issues.
- Handle standard requests according to existing procedures, including user creation, PC configuration, and access setup.
- Update the inventory of IT equipment (PCs, phones) based on requests.
- Escalate issues to second-line support when necessary.
Why Join Keystone Solutions?
As a consultant with Keystone Solutions, you will experience:
- Consultancy Nature: Engage in on-site work, embodying the consultant identity.
- Dynamic Projects: Tackle a variety of challenges across different client environments.
- Turbo-Charged Learning: Benefit from professional development and broad learning experiences.
- Skyrocketing Ambition: Enjoy a commitment to career growth within our framework.
- Values: Being a 'K-Stone' means bringing our core values to every engagement.
Duration: 01/12/2026 - 28/02/2027 3 months • (part time 3/5)
Skills required
- IntuneJunior
- Réseaux (TCP/IP, DNS, VPN, firewalls)Junior
- Windows 11 en Office 365Junior
Language requirements
- DutchPassive knowledge
- EnglishPassive knowledge
- FrenchNative