About the position
Mission Overview
Keystone Solutions is seeking a Senior Business Excellence & Business Partner, Technical Writer for a consultancy mission at a client site. In this role, you will be instrumental in supporting organizational and digital transformation strategies, enhancing processes, and leading transformation projects.
Key Responsibilities
- Translate business needs into actionable requirements and process improvements, supporting decision-making and implementation of transformation initiatives.
- Act as a Business Partner: understand and challenge business requests, identify expected value, structure requirements, prepare decision dossiers, and contribute to portfolio prioritization.
- Facilitate workshops and collaboration among business departments, Digital & IT, Data & Analytics, Architecture, PMO, Procurement, suppliers, and other stakeholders.
- Map existing processes and design target processes (AS-IS / TO-BE), ensuring coherence between organization, data, applications, and operations; identify dependencies and impacts.
- Simplify administrative and operational processes, define KPIs, and support performance management and continuous improvement.
- Draft technical sections of public procurement documents related to digitalization, IT, Data, and cybersecurity.
- Consolidate business, functional, technical, data, security, compliance, integration, operational, and reversibility requirements; write non-functional requirements, SLAs, and acceptance criteria.
- Ensure coherence, traceability, clarity, and testability of requirements; coordinate validation with business teams, security, DPO, Procurement, and technical experts.
- Contribute to selection and attribution criteria, technical clarifications, compliance matrices, and technical evaluation of offers.
- Produce framing notes, business cases, BPMN process maps, and more.
Profile
- Expert in organizational transformation within public or semi-public organizations, with at least 5+ years of relevant experience in the last 10 years.
- Expert in mobility, parking, road management, or public space management, as well as in analysis or transformation of associated processes, with at least 5+ years in each of these areas in the last 10 years.
- Expert in defining business needs, functional specifications, modernization of business information systems, and digital transformation, with at least 5+ years in each of these areas in the last 10 years.
- Expert in drafting technical documents for public procurement in digital, IT, Data, and cybersecurity, with at least 5+ years in the last 10 years.
- Proven experience in facilitating workshops and coordinating business, IT, Data, Architecture, PMO, Procurement, and suppliers: at least 3+ years in the last 10 years.
- Strong analytical, synthesis, and critical thinking skills; ability to challenge needs, communicate clearly, coordinate stakeholders, and manage priorities with autonomy and rigor.
Required Skills
- Organizational transformation in public or semi-public organizations
- Mobility, parking, road management, or public space management
- Analysis and improvement of business processes in relevant services
- Business needs and functional specifications for digital solution markets
- Modernization of business information systems and digital transformation
- Technical documents for public procurement in digital, IT, Data, and cybersecurity
- Facilitation of business workshops and cross-functional coordination
Assets
- Knowledge of Dutch.
- Direct experience in parking control, parking rights, recovery, citizen services, or mobility platforms.
- Impact analyses, arbitration files, specifications, and recommendations; ensure follow-up of agreed actions throughout the implementation of transformation.
Duration: 02/11/2026 - 01/11/2027 12 months • (full time)
Skills required
- Analyse et formalisation des règles métiersExpert · used this year
- Business AnalysisExpert · used this year
- Digital TransformationAdvanced · last used 1 to 3 years ago
- Functional analysisExpert · used this year
- Modélisation BPMN/UMLAdvanced · last used 1 to 3 years ago
- Optimisation des processus métierExpert · used this year
- Rédaction des cahiers des charges publicsExpert · last used 1 to 3 years ago
- Technology and Business Digital StrategyExpert · last used 1 to 3 years ago
Language requirements
- Dutch / FrenchNative or bilingual proficiency
- EnglishFull professional proficiency