Project Customer Support Coordinator

Mission Overview

Keystone Solutions is seeking a Project & Customer Support Coordinator for a consultancy mission at a client site. In this role, you will be instrumental in supporting the migration of Belgian notary offices to a new, secure network environment as part of the BNN 2.0 project.

Your Role

As a Project & Customer Support Coordinator, you will guide notary offices through the transition process. Your responsibilities will include:

• Proactively contacting notary offices by phone and email to guide them through the BNN 2.0 process.
• Clearly explaining expectations and helping them understand the next steps.
• Answering practical questions and ensuring technical inquiries are directed to the appropriate personnel.
• Encouraging timely registration and order placement.
• Following each office throughout the process: registration, quotation, outstanding information, order, and installation.
• Proactively following up on quotations, missing information, or stalled cases.
• Maintaining a clear overview of ongoing cases and their status in Excel.
• Identifying offices requiring action and taking the initiative to contact them.
• Coordinating with the BNN 2.0 project team and external partners involved in the rollout.
• Flagging recurring questions, issues, and blockers to the project team.

Who Are We Looking For?

We are looking for someone who enjoys getting things moving. You should have:

• 2 to 3 years of relevant experience in customer support, service desk, project support, or a coordination role with regular customer contact.
• Strong communication skills, customer orientation, and comfort in dealing with various interlocutors.
• Proactivity, solution-oriented mindset, and comfort in following up via phone and email.
• The ability to persuade and motivate others positively and professionally.
• Independence, initiative, and the ability to follow cases through to completion.
• Excellent organizational skills, capable of managing multiple cases and working with Excel.
• A very good command of Dutch and French, both spoken and written, and a good working knowledge of English.

IT Knowledge

You do not need to be an IT or network specialist, but an interest in IT or telecommunications and the ability to quickly grasp new concepts will be beneficial.

Why Join Keystone Solutions?

As a consultant at Keystone Solutions, you will experience:

• Consultancy Nature: Focus on on-site work and embodying the consultant identity.
• Dynamic Projects: Engage with diverse challenges across various client environments.
• Turbo-Charged Learning: Benefit from professional development and broad learning experiences.
• Skyrocketing Ambition: Enjoy a commitment to career growth within our framework.
• Values: Being a 'K-Stone' means bringing our core values to every engagement.

Duration: As soon as possible - 31/12/2027 15 months • (full time)

Skills required

• CommunicationIntermediate
• Customer ServiceIntermediate · used this year
• ExcelIntermediate · used this year
• Office 365Intermediate · used this year
• Project administrationIntermediate
• Project MonitoringIntermediate
• Project SupportIntermediate · used this year

Language requirements

• DutchFull professional proficiency
• EnglishProfessional working proficiency
• FrenchFull professional proficiency