À propos du poste
Mission Overview
This is a consultancy mission at a client site, where you will represent Keystone Solutions as an Operations Officer within the Client Service Center. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise and our values to every engagement.
Responsibilities
- Ensure the processing of fraud-related complaints with accuracy and within reasonable timeframes, balancing client satisfaction and business interests.
- Thoroughly analyze complaints and gather all supporting evidence.
- Provide customers with comprehensive and appropriate responses.
- Act as a point of contact for both internal and external clients.
- Guarantee business continuity and customer satisfaction.
Consultancy Model
- All responsibilities are performed under Keystone Solutions’ consultancy framework, offering you the opportunity to work on-site and remotely (50% on-site & 50% homeworking) in a dynamic client environment.
Required Skills and Experience
- At least 3 years of relevant experience.
- Bachelor or Master degree in a relevant field.
- Good expertise in MS Office and familiarity with various IT tools.
- Proficiency in tools such as TPX and Herodote is a significant advantage.
- Working knowledge of banking products such as accounts, cards, and banking applications.
- Strong interest in finance and banking products; prior experience in a complaints department and/or bank branch is an advantage.
- Experience in fraud is a plus.
Language Requirements
- Fluency in Dutch if French is native, or fluency in French if Dutch is native.
- Basic knowledge of English.
Soft Skills
- Analytical mindset.
- Strong written communication skills, empathy, and customer orientation.
- Ability to work independently.
- Stress resistance and flexibility.
- Problem-solving skills.
- Accuracy, precision, and a quality-minded approach.
Why Join Keystone Solutions?
- Embrace the consultancy identity: work on-site as a Keystone Solutions consultant, delivering value to diverse client environments.
- Dynamic projects: experience a variety of challenges and broaden your expertise across multiple industries and clients.
- Turbo-charged learning: benefit from continuous professional development and broad learning experiences.
- Skyrocketing ambition: accelerate your career growth within a supportive and ambitious consultancy framework.
- Be a K-Stone: bring our core values of integrity, excellence, and client focus to every engagement.