Change Manager Consultant

Mission Overview

The Change Manager consultancy mission is offered by Keystone Solutions for a client in Brussels. As a Keystone Solutions consultant, you will represent our values and expertise while working on-site at the client, delivering impactful change management services.Responsibilities:

• Manage changes from submission to closure, ensuring minimal impact for business operations.
• Protect the information system by ensuring changes do not introduce unacceptable risks.
• Detect conflicts between changes and propose optimal production transition dates.
• Implement and continuously improve the change management process within operational teams.
• Ensure the quality of change requests and compliance with notice deadlines.
• Monitor change requests throughout their lifecycle.
• Organize and/or participate in Change Advisory Board (CAB) review bodies.
• Communicate the list of changes and associated risks to stakeholders.
• Ensure compliance with the change management process.
• Act as the referent for process changes and share best practices.
• Qualify changes and ensure objects of change are tested and validated.
• Assess risks and ensure alignment with group rules.
• Describe and test rollback procedures when necessary.
• Accompany change through all stages and conduct Post Implementation Reviews (PIR).
• Identify potential conflicts and determine suitable production transition dates.
• Record and communicate changes to stakeholders and management.
• Develop statistics on changes made.
• Proactively improve the change management process and associated indicators.
• Provide support in the use of the change management tool.

Requirements:

• Master degree or equivalent by experience.
• At least 8 years of relevant experience in Organizational Development.
• In-depth knowledge of ITIL and COBIT processes.
• Knowledge of IT Service Management Service Now.
• Experience with production resilience procedures: IT DRP, BCP, HA.
• IT/Business relations and management of production operations.
• Understanding of quality standards, IT security, and cyber security.
• Ability to develop and adapt processes and define relevant performance indicators.
• Organizational and analytical ability.
• Excellent oral and written communication skills.
• Collaboration and teamwork skills.
• Resilience and ability to inspire others and generate engagement.
• Fluency in Dutch, French, and English (fluent, good, or not required).

Work Model:

• 50% on-site and 50% homeworking expected.

Keystone Solutions Advantages:

• Consultancy Nature: You will work on-site as a Keystone Solutions consultant, bringing our values to every engagement.
• Dynamic Projects: Experience a variety of challenges across different client environments.
• Turbo-Charged Learning: Accelerate your professional development and broaden your expertise.
• Skyrocketing Ambition: Grow your career within a supportive and ambitious framework.
• Values: Being a “K-Stone” means embodying our core values in every mission.

Call to Action:If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.