Mission Overview
The Process Expert/Coach position is a consultancy mission at a client site, representing Keystone Solutions. As a Keystone Solutions consultant, you will be hired to deliver expertise and drive impactful change within the client's IT environment.
Mission Context
Are you passionate about driving meaningful change in a dynamic IT landscape? Do you thrive in environments where Agile ways of working, continuous improvement, and collaboration come together to create real impact? If you're excited about supporting a more sustainable world through smarter, more efficient IT processes, this role is for you.
Why This Role Matters
As part of the Agile Process Coaching team, you will play a key role in empowering teams, strengthening IT excellence, and ensuring ways of working are efficient, effective, and fully compliant. You’ll guide colleagues to deliver more value while keeping pace with regulatory expectations and the process framework. This is a unique chance to influence Agile ways of working at the heart of the organization.
Your Future Responsibilities
- Coach and mentor the Process Team in their daily activities, improvements and team evolution.
- Define and maintain IT processes aligned with the Group process framework, creating consistency and standardization across teams (e.g. delivery management, organization, sourcing, risk and security management).
- Ensure compliance and proactively identify gaps or improvement needs caused by sources such as IT Group rules, National Bank of Belgium or EU regulations.
- Coach and collaborate with key partners, enabling them to steer and continuously simplify and optimize processes across the organization.
- Support process maturity assessments and contribute to process documentation within the agile referential.
- Ensure the evolution of the process agile referential and knowledge management tools.
Language Requirements
- Dutch: Optional
- French: Optional
- English: Fluent in English, both orally and in writing
Education
Master degree or equivalent experience
Certification
Optional: lean, IT framework
Travel
Working onsite in Brussels, no travel required
Telework
- Expectation: 50% on site & 50% homeworking
Required Experience
You have at least 10 years of relevant experience
Technical Experience
- Has strong analytical skills, creates structure in complex matters.
- Has proven experience in IT delivery and/or Production.
- Communicates clearly, collaborates effectively, and excels in multidisciplinary environments.
- Can facilitate and coach workshops with multiple stakeholders.
- Can produce high-quality written content, structures information cleanly.
Preferable Technical Experience
- Experience with process improvement techniques (e.g., PDCA, value stream mapping).
- Familiarity with IT management frameworks.
- Knowledge of compliance and regulatory requirements.
Business Experience
Experience in IT
Preferable Business Experience
Experience in banking sector
Soft Skills
- Strong analytical skills
- Strong communicator, diplomatic and customer-oriented
- Structured approach
- Able to work independently
- Accuracy and precision
- Quality-minded and eye for detail
- Goal-oriented
- Leadership
Keystone Solutions Advantages
- Consultancy Nature: You will work on-site as a consultant, representing Keystone Solutions and bringing your expertise to client projects.
- Dynamic Projects: Experience a diversity of challenges across various client environments, broadening your professional horizon.
- Turbo-Charged Learning: Benefit from continuous professional development and learning opportunities, accelerating your growth.
- Skyrocketing Ambition: Keystone Solutions is committed to your career progression within our consultancy framework.
- Values: As a K-Stone, you bring our core values to every engagement, ensuring excellence and integrity in all you do.
If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at
Keystone Solutions Career Portal.