Over de functie
Mission Overview
Keystone Solutions is seeking a Medior First Line Technical Support & Service Desk Consultant to join our team on a consultancy mission at a client site. As a consultant, you will be representing Keystone Solutions while working on diverse technical challenges in a dynamic environment.
Responsibilities
- Participate as a member of the first line team on the Service Desk technical troubleshooting level.
- Handle day-to-day Service Desk tasks and ticket management with a focus on incident follow-up.
- Improve the knowledge base and create practical checklists and troubleshooting steps based on lessons learned and information from second and third line specialists.
- Interact with second and third line personnel to enhance procedures and documentation.
Specific Skills
- Proven professional experience in a Service Desk team (5+ years) is mandatory.
- Windows workstation troubleshooting and configuration.
- Mobile phones & Teams phones troubleshooting and configuration is a plus.
- An IT background (and education) is mandatory.
- Other professional experiences in another IT function is a plus.
- Practical knowledge of Microsoft Windows Office tools (Word, Excel, Outlook, SharePoint).
- Experience with Atlassian Jira (or similar) and Atlassian Confluence (or similar).
- Experience in Standard Operational Procedure (SOP) and documentation drafting (in English).
- Certification in ITIL is a plus.
General Skills
- Team player with strong communication skills, capable of direct contact with end users (physical, phone, and e-mail).
- Eager to learn and proactive in problem-solving.
- IT allrounder, able to investigate problems independently.
- Very well organized and structured.
- Punctual in administration.
- Bilingual NL/FR and good level of EN (writing).
What We Offer
- A genuine collaborative team spirit.
- Training on the job.
- Opportunity to work with a myriad of different infrastructure and technologies.
- Room for initiative.
- 20% telework after an initial training period.
Duration: 04/01/2027 - 25/06/2027 6 months • (full time)
Skills required
- CERTIFICATION ITILGemiddeld
- ConfluenceGemiddeld
- END USER SUPPORTExpert
- HARDWARE MANAGEMENTExpert
- JiraGemiddeld
- Microsoft OfficeGevorderd
- Microsoft TeamsExpert
- MOBILE PHONEExpert
- STANDARD OPERATIONAL PROCEDUREExpert
- TEAMS PHONEExpert
- WindowsExpert
Language requirements
- Nederlands / FransNative or bilingual proficiency
- EngelsProfessionele kennis