IT Care Agent

Mission Overview

Keystone Solutions is seeking an IT Care Agent for a consultancy mission at a client site. As a consultant, you will be the visible and trusted point of contact for employees, helping them with technical issues and enhancing their day-to-day work experience.

What You Will Do

• Be the go-to IT contact for colleagues across the organisation.
• Provide support for PCs, mobile devices, Microsoft 365, and meeting room technologies.
• Assist colleagues both remotely and on-site, directly on the office floor.
• Prepare and set up IT equipment for new joiners and support their onboarding experience.
• Manage incidents and service requests while ensuring a high-quality user experience.
• Work closely with Infrastructure and other IT teams to resolve issues and improve services.
• Contribute to knowledge sharing, documentation, and continuous improvement initiatives.

Your Profile

We are looking for someone who enjoys solving problems, helping people, and continuously learning. You should have:

• A Bachelor's degree in IT or equivalent experience.
• At least 3 years of previous experience in an IT Support or Service Desk role.
• Comfort with Windows, Microsoft 365, and mobile devices.
• Knowledge of Active Directory, Entra, Exchange Online, ITIL (or eagerness to learn).
• Fluency in Dutch, with a very good command of French and English.
• A customer-oriented approach, with a talent for explaining technical concepts clearly.
• Proactivity, solution-driven mindset, and comfort in a collaborative environment.

Why Join Keystone Solutions

As a consultant with Keystone Solutions, you will experience:

• Consultancy Nature: Focus on on-site work and embodying the consultant identity.
• Dynamic Projects: Engage with diverse challenges across various client environments.
• Turbo-Charged Learning: Benefit from professional development and broad learning experiences.
• Skyrocketing Ambition: Enjoy a commitment to career growth within our framework.
• Values: Being a
  

  Duration: As soon as possible - 31/12/2026 3 months • (full time)

  
  

  Skills required

  • ITILIntermédiaire
  • ITSMIntermédiaire · pratiqué cette année
  • Mobile devices, Tablets on IOS and android o Printers (Canon + uniflow)Intermédiaire · pratiqué cette année
  • Network (VLAN, Wifi, ...)Intermédiaire · pratiqué cette année
  • Office 365Intermédiaire · pratiqué cette année
  • WindowsIntermédiaire · pratiqué cette année
  
  

  Language requirements

  • NéerlandaisCompétence professionnelle complète
  • AnglaisCompétence professionnelle complète
  • FrançaisCompétence professionnelle complète